Contactless hospitality services, sustainability, and emphasising digital channels will be the focus of 2022
As a direct result of the COVID-19 pandemic, the hospitality industry is seeing an uptake in the adoption of efficient online processes. These include mobile ordering and payment systems when dining at restaurants, and hotels employing QR codes for customers to scan to check in and access all amenities online.
Figures from an online jobs portal, Adzuna, shows that job adverts from hospitality and catering venues have fallen 25% in a week as Christmas party bookings are cancelled and diners are eating out less as a result of a rise in Omicron cases.
Venues around Australia shut their doors during the busy holiday season due to a rise in case numbers
Due to an unprecedented rise in cases, particularly of the Omicron variant, hospitality venues around Australia are struggling to keep doors open over the holiday season. With staff contracting COVID and forcing other staff to go into mandatory isolation, hospitality venues and holiday events hosting thousands of guests have been canned to prevent further outbreaks of infection among staff and patrons.
The Treasury has announced a series of support packages for hospitality businesses including one-off grants of 6,000 per premises, but many of these businesses have said the funding is not enough to cover the typical holiday period’s earnings.
In mid-December, Australia reopened their international borders to temporary visa holders including international students, working holiday makers and skilled migrants. The borders reopening will hopefully alleviate pressure on existing staff and venue’s staff shortages amid rising COVID concerns and outbreaks.