‘Personal information’ is any information about you, from which you can be identified. Our collection of your personal information will depend on our relationship with you, the circumstances of collection, and the Services you use. We only collect the information we need for the function or activity we are carrying out. We may collect personal information in the following circumstances:
Using the App: The main way we collect personal information about you is when you give it to us. For example, when you use the App to make an order from a Venue, we may ask you to provide information about yourself including your:– name;– email address;– mobile number; and – payment information (such as credit or debit card information). App Registration: You provide personal information when you register for an account, place an order for the Services, access the App or join our mailing list. The personal information you provide may include your name, telephone number, email address, and payment information. Communication with us: We collect the information you provide when you contact us for support or with questions, apply for a job with us, or seek to become a service provider. We collect personal information in person, over the telephone, on hard copy forms, and through letters and emails.
Use of the App: The information we collect from your use of the App may include Venues visited, what you have ordered and when, interaction with third party apps, communications with us, and app interactions with me&u. If you haven’t registered for an account with us, we may still collect some information from your use of the App. This information may be matched to your account if you decide to sign up for one later.Cookies and similar technologies: A cookie is a tiny data file that resides on your device that allows us to recognise you when you use the App using the same device without you needing to login to your account. Cookies allow us to collect your App access data, provide you with targeted content and help us understand and analyse the functioning of the App. Cookies may come from us (first party cookies) or from third parties whose services we use (third party cookies).Device & Log data: we may collect information including unique device identifiers, IP address, operating system version, device settings, time and duration of your App use, and search data.
We generally do not ask for, or collect sensitive information about you, unless you provide it to us voluntarily. For example, if you make a complaint about the Services, you may voluntarily provide sensitive information such as allergies or health conditions. If you do provide sensitive information to us voluntarily, you consent to us collecting this information.Not all of the information that we collect from you is personal information when we collect it, but it may become personal information when we match it with the other information you have provided us or we have collected. You don’t have to give us all the information we ask you to provide, but this may limit how we interact with you, and which services we can provide.
The purpose for which we collect, use, hold and disclose your personal information is to give effect to the interaction you have with us. This may include to:– provide and administer our App and related products and services;– provide information and notices about your App account;– send you a receipt;– understand your use of the App; – advise you of promotions we think you might like; – work with our venues and their sponsors create a unique, personalised experience for you; – maintain our records and comply with our legal obligations; and – for any other purpose disclosed at the time the information is collected or to which you consent.We may perform statistical analysis of user activity and characteristics to measure interest in and use of the App and Services and to inform others of such information, as well as the number of users who have been exposed to or have clicked on any particular areas of or offers within the App. We may also use your personal information for related purposes that you would reasonably expect.
We may disclose your personal information to third parties such as our contractors, agents and service providers who help us deliver, administer and support our activities including for example: to deliver marketing and digital marketing services; to conduct market research and analysis; to host our servers and website; to conduct data analysis and data matching services; and when required by law.Some of the third parties we disclose your personal information to may be based in or have servers located overseas, including but not limited to the USA, the UK and India. We take reasonable steps to ensure that our overseas service providers will only process your personal information for authorised purposes, and have appropriate technical, organisational and contractual means to protect your personal information. You consent to us disclosing your personal information to our overseas service providers on this basis.
We place great importance on protecting us and our users from unauthorised access to, or the unauthorised alteration, disclosure or destruction of, the information we collect. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems. Personal information that is maintained on our systems (or the systems of those who provide service to us or on our behalf) is protected using industry standard security measures. However, no security measures are perfect or impenetrable, and we cannot guarantee that your personal information will be completely secure. We have a data breach policy in place to deal with any actual or suspected data breach.
Your personal information will be retained for as long is reasonably necessary for the purpose for which it was collected, or as required by law. When we no longer need your personal information, we have procedures in place to either destroy or to permanently de-identify the information.
If you wish to access the personal information that we hold about you, if your personal information changes, or if you no longer wish to receive non-account specific information from us, you can access, correct, update or ask us to remove personal information about you that we have collected by using the functionality contained in the App (if any) or contacting using the details below. When updating your personal information, we may ask you to verify your identity before we act on your request. Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. If you are concerned that there may have been some inappropriate use or disclosure or any other breach relating to your personal information, we would like to know. Please contact our Privacy Officer using the details below. If we cannot resolve your complaint to a satisfactory standard, you are entitled to lodge your complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au. me&u Privacy Officer 89-91 Campbell Street, Surry Hills NSW 2010, Australia. firstname.lastname@example.org